Terms and Conditions

These booking conditions, together with any other written information brought to your attention before we confirmed your booking, form the basis of your contract with Chalet Shylo - Jade Thomas, SIRET 81432865400037 

Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date).  All references in these booking conditions to “booking” or “arrangements” mean such chalet accommodation arrangements unless otherwise stated.

References to “departure” are to the start date of the arrangements we have contracted to provide.

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By making a booking, the first named person on the booking (lead booker) agrees on behalf of all persons detailed on the booking that:
 

• He/she has read these terms and conditions and has the authority to and does agree to be bound by them. 

• He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase.

• The offer is for the accommodation only [as principal]. We only take payment for the accommodation.

• The chalet accommodation arrangements we offer and make for you do not constitute a “package”. 

SECTION A – APPLICABLE TO ALL BOOKINGS
 

1.      ACCURACY OF DESCRIPTION

a) We endeavour to ensure that all the information and prices displayed on our website are accurate; however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

b) We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the arrangements in resort.
 

2.      YOUR RESPONSIBILITIES

a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group before, during or after your stay.

b) All children under the age of 18 years old are the responsibility of their parents or authorised adult. 
 

3.      BEHAVIOUR

a) All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and should avoid making excessive noise within and around the chalet. If in our opinion or in the opinion of any chalet manager or any other person in authority (including local law enforcement in resort), your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property we reserve the right to terminate your booking arrangements with us immediately.

b) In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave the accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination.

c) You and/or your party will be required to pay for losses, fines levied by local authorities (e.g. for excessive noise) and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid to Chalet Shylo prior to departure from the chalet; an appropriate estimated amount will be charged. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

d) Please note that smoking is not allowed inside any Chalet Shylo.

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4.      TRAVEL INSURANCE
 

Please read your policy details carefully and take them with you on holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
 

5.     FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we will not be liable, pay you compensation or issue refunds if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these booking conditions, Force Majeure means any event within our reasonable contemplation, which is beyond our or our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, an outbreak of a serious illness at your holiday destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity.
 

6.    GENERAL

a) Please note that check in time for all chalets is 4pm and check out is 10am. This allows for the chalet to be fully prepared for your arrival. Earlier access may only be allowed at our discretion, if the chalet is not occupied the previous week.

b) Nothing in the chalet rental agreement or these booking conditions limits any liability which cannot be excluded or limited under applicable law, including liability for fraud or misrepresentation or for any death or personal injury suffered by you due to our negligence.

c) If any provision or part provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed void but that shall not affect the validity and enforceability of the rest of this agreement.
 

SECTION B – ACCOMMODATION ONLY BOOKING
 

1.BOOKING ACCOMMODATION

a) In order to reserve your booking, you will be required to pay a deposit of of the total booking price. Then remaining % of the total booking price is due 70 days before departure. The deposit and balance of the booking should be paid to us.

b) A booking is made when you complete and sign the chalet rental agreement and you have paid the requested deposit (or full payment if booking within 70 days of your arrival date). On receipt of this deposit we will forward a booking confirmation to you, at which point a binding contract will come into existence between us.

c) On receipt of your booking confirmation please check it carefully and report any incorrect or incomplete information to us immediately. Please ensure that all names detailed are exactly as stated in the relevant passport.

d) If you have paid a deposit, you must pay the required interim and balance by the due date notified to you. If full payment is not received by the balance due date, we reserve the right to treat your booking as cancelled by you and retain your deposit.

e) All correspondence to Jade Thomas is to be addressed to: Chalet Shylo 30 chemin de l'ortaore, La Combe, Les Belleville 73440.

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2. PRICING

a) We reserve the right to increase our prices at any time before your booking is accepted. We also reserve the right to correct errors in both advertised and confirmed prices.

b) The correct, current price of your accommodation will be confirmed on booking. When you have booked and paid your deposit (or the full amount if you book within 70 days of departure) the price of your booking as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking.
 

3. AMENDMENTS BY YOU

If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request, where it is reasonable to do so. Such changes are at our sole discretion. Amendments must be made by the lead booker and sent to chaletshylo@gmail.com Where we can meet a request, they will come into effect on the day they are accepted and confirmed to you by Jade Thomas and once any additional costs and charges incurred by us in making this change have been paid by you.
 

4. AMENDMENTS BY CHALET SHYLO

a) We reserve the right to advise you of a change to your booking both before and after you make a reservation. An amendment made prior to departure which is deemed to be significant by us (for example a change of dates or a change in accommodation standards to a lower standard) gives you the right to cancel the booking if you choose.  Should you cancel in such circumstances you will receive a full refund (excluding insurance premiums and any previously incurred amendment charges).

b) Please note that we are not responsible for and cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation by us, including without limitation, the cost of flights or any other form of transport. We shall not be liable for any refund of any sums, or to pay compensation, should we be forced to cancel or change your booking due to circumstances amounting to Force Majeure (see clause 6).
 

5. CANCELLATION BY YOU

a) If you choose to cancel your booking, this must be done by the lead booker and sent to chaletshylo@gmail.com Any cancellation will only be effective when we receive it in writing via email.

b) As we incur costs from the time you make your booking cancellation charges will be payable in the event of cancellation. In calculating these charges we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. The following cancellation charges expressed as a percentage of the total arrangement cost payable for the booking.

If you cancel ...
 

... 70 or more days before arrival in resort:
25% of the total booking costs are due
(We retain your booking deposit)
 

... between 70 – 0 days before arrival:

100% of the total booking costs are due
(We retain the full amount)

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c) The date of arrival is the date of your arrival in the destination resort. In the case of a multiple week stay the date of arrival is the start date specified on the chalet rental agreement.

d) The amount refunded will be calculated on each week booked individually. In the case of a multiple week stay the refund will only be calculated on the value of the week(s) cancelled, not on the total value of the booking.

e) Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your insurance policy.
 

6. ANY PROBLEMS

a) If you are ever unhappy with any aspect of your accommodation or the services provided, you must address your complaint immediately to both the chalet manager and the local service supplier. Failure to contact the chalet manager whilst in resort, may affect your rights.

b) In the unlikely event that your problem cannot be resolved locally, you must inform us by email of your complaint within 28 days of your return so that any claims to compensation can be examined.
 

7. CANCELLATION BY CHALET SHYLO

a) We may in certain circumstances be required to cancel your booking in which case a full refund of the amount you have paid will be sent to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation, including without limitation the cost of flights or any other form of transport.

b) Please note, a refund will only be provided where we are unable to provide your contracted accommodation in the circumstances referred to above. Without limitation you will not be entitled to a refund and cancellation charges are likely to apply where we can perform our contracted arrangements but you are unable or unwilling to travel for any reason.

c) Very rarely, we may be forced by Force Majeure (see clause 6) to change or cancel your booking after your arrival date. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers) pay you compensation or meet any costs or expenses you incur as a result.
 

8. OUR LIABILITY

a) We will not be responsible or pay you compensation for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other claim of any description whatsoever which results from any of the following:

i.  The act(s) and/or omission(s) of the person(s) affected;

ii. The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for; or

iii. Force Majeure (as defined in clause 6).

b) We will not accept responsibility for services which do not form part of our agreement. For example, any excursion you book whilst in resort, or any service or facility which any supplier agrees to provide for you.
 

9. PAYMENT

If you have paid a deposit, you must pay full balance by the balance due date notified to you. 

 

10. SKIING & SKI GUIDES

It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of or are accompanied by any ski guide, We will not be liable for any injuries whatsoever caused.

 

11.   CHANGES AND CANCELLATIONS BY YOU

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Amendments and cancellations can only be accepted in accordance with the terms and conditions of your arrangements.